At Never Fully Dressed Sales, we want you to love your purchase as much as we love curating our global fashion collection. If you’re not completely satisfied, our hassle-free returns policy ensures your shopping experience remains as effortless as our bestselling linen shirt co-ords.
Our Return Policy
We accept returns within 15 days of receiving your order. Items must be:
- Unworn, unwashed, and in original condition
- With all tags attached
- In original packaging
Note: For hygiene reasons, we cannot accept returns on swimwear, lingerie, or earrings unless faulty. Final sale items marked “non-returnable” at purchase are excluded from our returns policy.
How to Return an Item
Follow these simple steps to return your item:
- Initiate your return: Email our style squad at [email protected] with your order number and details about the item(s) you wish to return.
- Wait for approval: We’ll respond within 24-48 hours with return authorization and instructions.
- Package your return: Securely pack the item(s) in the original packaging with all tags attached.
- Ship your return: Send the package to our Nashville headquarters using a trackable shipping method: Never Fully Dressed Sales
Returns Department
416 McIver Street
Nashville, US 37211 - Confirmation: Once received, we’ll process your return within 3-5 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Process
Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect your return. You’ll receive an email confirmation once your refund has been processed.
Please note:
- Original shipping fees are non-refundable
- International customers: customs/duties fees are non-refundable
- PayPal refunds may take additional 2-3 days to appear in your account
Exchanges
We currently don’t offer direct exchanges. To exchange an item:
- Return the original item following our standard return process
- Place a new order for the desired item
We’ll process your return refund as soon as we receive the original item back.
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Never Fully Dressed Sales Team,
I would like to request a return for the following item(s) from my order #[Your Order Number]:
Item Name: [Product Name]
Size/Color: [Size/Color]
Reason for Return: [Reason – e.g., Wrong Size, Changed Mind, etc.]
Please advise on the next steps for processing this return.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect. We’ll arrange for a free return and expedite your replacement or refund.
Final Notes
Our returns policy reflects our commitment to quality and customer satisfaction – the same standards we apply when selecting each piece for our collections. For any questions about returns not covered here, our Nashville-based style squad is always happy to help at [email protected].
Thank you for shopping with Never Fully Dressed Sales – where fashion meets effortless style and customer care.