At Never Fully Dressed Sales, we combine effortless global style with thoughtful customer care. Our shipping and returns policies are designed to make your experience as smooth as our bestselling linen shirt co-ords.
Shipping Information
We ship worldwide (excluding some remote areas and parts of Asia) with two convenient options:
- Standard Shipping ($12.95):
- Order processing: 1-2 business days
- Delivery via DHL or FedEx
- 10-15 business days delivery after dispatch
- Free Shipping (orders over $50):
- Order processing: 1-2 business days
- Delivery via EMS
- 15-25 business days delivery after dispatch
Note: International customers are responsible for any customs duties or import taxes. These fees are non-refundable if you return your order.
Easy Returns Process
We accept returns within 15 days of delivery. Follow these simple steps:
- Initiate Your Return
Email our style squad at [email protected] with:- Your order number
- Item(s) you wish to return
- Reason for return
- Wait for Approval
We’ll respond within 24-48 hours with return authorization and instructions. - Package Your Return
Items must be:- Unworn, unwashed, and in original condition
- With all tags attached
- In original packaging
- Ship Your Return
Send to our Nashville headquarters using a trackable method:
Never Fully Dressed Sales Returns Department
416 McIver Street
Nashville, US 37211
Refund Details
- Refunds are processed to your original payment method within 5-10 business days after we receive and inspect your return.
- You’ll receive email confirmation when your refund is processed.
- Original shipping fees are non-refundable.
- PayPal refunds may take an additional 2-3 days to appear in your account.
Non-Returnable Items: For hygiene reasons, we cannot accept returns on swimwear, lingerie, or earrings unless faulty. Final sale items marked “non-returnable” at purchase are also excluded.
Exchanges
We currently don’t offer direct exchanges. To exchange an item:
- Return the original item following our standard return process
- Place a new order for the desired item
Damaged or Defective Items
If you receive a damaged item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Need Help?
Our Nashville-based style squad is always happy to assist at [email protected]. Thank you for shopping with Never Fully Dressed Sales – where fashion meets effortless style and thoughtful customer care.